Refund policy

KYNEX — Return & Refund Policy

Last Updated: August 16, 2026

All Sales Are Final

At KYNEX, all purchases are considered final sale. We do not accept returns, exchanges, or change-of-mind cancellations after an order has been placed.

Please carefully review your product selection, size, color, and shipping information before completing your purchase.

Damaged or Incorrect Items

If your order arrives damaged, defective, or materially different from what you ordered, please contact us at support@kynex.co.in as soon as possible.

Please provide:

Your order number
Photos/videos of the item
Photos of the packaging
A description of the issue

After reviewing the situation, KYNEX may provide an appropriate remedy, such as a replacement or refund, where required by applicable law or where we determine the issue qualifies.

Lost or Undelivered Orders

If your order does not arrive within the stated delivery timeframe, please contact us at support@kynex.co.in so we can investigate the shipment.

If applicable law requires a refund because we cannot fulfill or deliver your order within the promised timeframe, we will provide the required remedy.

Change-of-Mind Purchases

We do not accept returns or provide refunds simply because a customer changes their mind, dislikes the item after receiving it, or no longer wants the product, subject to applicable law.

Order Cancellation

Because orders may enter processing shortly after purchase, cancellation requests are not guaranteed.

If an order has already entered processing or been shipped, cancellation may not be possible.

Contact

For questions regarding an order:

Email: hello@kynex.co.in